Privacy Policy for Crossfell Campers Ltd

Last updated: 03/02/2025

At Crossfell Campers Ltd, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, make bookings, or interact with us in any other way.

Information We Collect

We may collect the following types of information:

Personal Identifiable Information (PII):

- Name

- Contact information (e.g., email address, phone number)

- Billing and shipping addresses

- Payment details (e.g., credit card information, bank details) when making a booking or purchase.

Non-Personal Information:

- IP addresses

- Browser type and version

- Website usage data

- Device information (e.g., mobile, desktop)

- Cookies and tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

- To process and manage bookings and rentals of our campers and related services.

- To communicate with you regarding your bookings, including sending confirmations, updates, and customer support.

- To improve our website and services, ensuring that our content is relevant to you and your needs.

- To manage payments and prevent fraud.

- To send promotional materials, newsletters, and offers (you can opt-out at any time).

- To comply with legal obligations, including tax and accounting requirements.

Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. Cookies are small text files that are stored on your device and help us understand how you interact with our website. You can manage cookie settings through your browser, but please note that disabling certain cookies may affect the functionality of the site.

Sharing Your Information

We do not sell, rent, or trade your personal data to third parties. However, we may share your information in the following circumstances:

- Service Providers: We may share your information with trusted third-party vendors who assist us in the operation of our business, such as payment processors, marketing partners, and IT services.

- Legal Compliance: We may disclose your information if required by law, or if we believe that such action is necessary to comply with a legal obligation, protect our rights, or investigate potential violations of our terms and conditions.

- Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new owner.

Data Security

We implement reasonable security measures to protect your personal information. However, no data transmission over the internet can be guaranteed to be 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal data, including:

- Access: You have the right to request access to the personal information we hold about you.

- Rectification: You have the right to request corrections to any inaccurate or incomplete data.

- Deletion: You can request the deletion of your personal information in certain circumstances.

- Opt-Out: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

Retention of Data

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law. After this period, we will securely dispose of or anonymize your data.

Third-Party Links

Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Crossfell Campers Ltd

Email: will@crossfellcampers.co.uk

Phone: 07985787279